Warranty
Quality products. Straightforward support. If you experience an issue, contact us promptly and we’ll help you resolve it.
Warranty Support
At Compressed Air Systems UK and Tanair Compressors, we pride ourselves on the quality of our products and the service we provide to our customers. If you encounter any issues with an item purchased from us, we encourage you to contact our customer support team promptly.
We’re committed to reliability and service — support when you need it, and clear guidance at every step.
To help us support you quickly
Before contacting us, please consider the following questions:
- Is your item experiencing faults or performance issues?
- Do you believe there is a legitimate warranty concern?
- How can our team assist you in resolving the issue?
What to have ready
Providing the details below helps us resolve your enquiry faster:
- Order number (or invoice reference)
- Product name / model
- Brief description of the issue
- Photos or video (if applicable)
- Site details (if an engineer visit may be required)
*Please note: certain conditions may apply to warranty claims. For further information, don’t hesitate to contact us directly — we’re here to help.
✓ What is the standard warranty period?
Most items are supplied with a 12-month warranty unless otherwise stated. Always confirm the warranty period on the product’s Specification tab or the documentation supplied with your purchase.
? What should I do if my item is faulty?
Contact our customer support team as soon as possible. Where safe to do so, stop using the equipment and provide a short description of the issue along with photos/video if available.
⚙ Will you troubleshoot before a return?
In many cases we can help troubleshoot quickly to confirm the issue and determine the most appropriate next step (repair, replacement, or manufacturer assessment where applicable).
🧾 What information will you need from me?
Order/invoice reference, product model, a clear description of the issue, and any supporting photos/video. If the item is installed on site, provide the location and access details where relevant.
📌 Are there conditions?
Yes — conditions apply and can vary by product. Please check the product specification and documentation, and contact us for guidance on your specific item.
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