Customer Service

Availability and delivery times

Product availability and delivery time are shown separately.

The availability message on each product page shows when we expect to dispatch the item. The selected delivery method then shows how long it should take to arrive after dispatch.

Stock locations

Products may be held at one of our UK distribution centres. Some products may also be sent directly by a manufacturer or distributor.

Therefore, an item shown as in stock may not be available for collection from Birmingham. Please wait for confirmation before travelling.

Standard delivery

In-stock items normally arrive within two to three working days after dispatch.

Products marked as available to order will follow the expected dispatch date or estimated lead time shown on the product page.

Priority delivery

Eligible in-stock items normally arrive on the next working day after dispatch.

However, priority delivery may not be available for manufacturer-direct, oversized or back-ordered products.

Free standard delivery

Free standard delivery is available on qualifying UK mainland orders over £250.

Separate promotional offers may have different qualifying products or minimum-spend requirements.

Split deliveries

Products from different suppliers or dispatch locations may arrive separately.

You will not be charged an additional delivery fee simply because we divide your order into more than one consignment.

Trade counter collection

Collection is available from:

Compressed Air Systems UK
15 Fortnum Close
Kitts Green
Birmingham
B33 0LG

Please wait until we confirm that your order is ready and physically available in Birmingham.

Products held elsewhere, or supplied directly by a manufacturer, may not be available for collection from our Birmingham trade counter.

Order processing

We may process eligible in-stock orders placed before 2:00 PM on the same working day.

However, same-day processing is not guaranteed. It also excludes weekends, bank holidays, supplier-direct products and items with stated lead times.

We only share personal information with trusted third parties when it is necessary and permitted.

We also use fraud-prevention checks when processing orders. As part of these checks, we may verify identity or payment details through appropriate agencies and databases.

Please read our Privacy Policy and Terms & Conditions for more information.

Prices and VAT

Website prices are shown both excluding VAT and including VAT for convenience.

Unless we clearly state otherwise, quotations and commercial prices are provided excluding VAT.

Pricing and availability errors

Prices, promotions and availability may change without notice.

If an obvious pricing, stock or technical error affects your order, we may contact you before accepting or processing it.

If the order cannot proceed, we will provide a full refund for any payment already taken.

Refunds

We return approved refunds to the original payment method.

After we process a refund, your bank or payment provider may take several working days to make the funds available.

Promotions

Promotional codes and delivery offers are subject to their own qualifying products, minimum spend and validity period.

You can browse products and add them to your basket without creating an account.

To complete an order, you must provide the billing, delivery and contact information needed to process it.

Creating an account is optional. However, an account can make future checkout quicker and gives you access to saved addresses and previous orders.

Before completing checkout, please review the product availability, expected dispatch information, delivery option and order details.

Changing stock levels

Stock levels can change quickly. This is especially common when a manufacturer or distributor supplies a product directly.

If an item becomes unavailable after you place an order, we will contact you with the latest information and available options.

Stock locations

Stock may be held across our UK distribution network or at a supplier or manufacturer location.

The location information shown on a product page is general guidance. It may change as stock moves between locations.

Please contact us before ordering if the exact dispatch or collection location is important.

Expected dispatch dates

Where we have a confirmed supplier date, the product page will show an expected dispatch date.

If no confirmed date is available, we may show an estimated lead time based on the brand and our latest supplier information.

Available to order

Available to order means that you can purchase the product, but it is not ready for immediate dispatch.

After dispatch, delivery normally takes two to three working days unless another delivery service is available and selected.

For the latest availability information, use LiveChat or contact our team before ordering.

Please do not return goods without prior authorisation.

Contact us before sending anything back. We will confirm whether we can accept the return and provide the correct instructions.

Condition of returned goods

Unless the return relates to a fault or another statutory right, approved goods must be:

• Unused
• Complete
• In their original packaging
• In a resaleable condition

Restocking and cancellation charges

A supplier may apply a restocking or cancellation charge. Where legally permitted, we may pass this charge on to the customer.

Bespoke, made-to-order, specially sourced, used, installed or damaged products may not be returnable unless they are faulty.

Return costs

Before authorising the return, we will confirm any carriage, collection, inspection or processing costs that may apply.

Your statutory rights are not affected.

Damaged, incorrect or faulty goods

Please contact us promptly if the goods arrive damaged, incorrect or faulty.

Include your order number and supporting photographs where appropriate. This will help us arrange the correct next step more quickly.

Registered customers can view previous orders and update saved details through the My Account area.

Guest customers can use the links provided in their order emails where available.

For help with an order, email [email protected] or call 0121 753 3330.

Please include your order number so that we can assist you more quickly.