Privacy Policy

Compressed Air Systems UK is a UK partnership. We supply compressed-air equipment, spare parts, servicing, installation, maintenance, hire and related services.

Tanair Compressors is a proprietary brand of Compressed Air Systems UK. Therefore, it is not a separate legal entity.

Under UK data protection law, Compressed Air Systems UK is the data controller. As a result, we are responsible for the personal information covered by this policy.

Trading address:
Compressed Air Systems UK
15 Fortnum Close
Kitts Green
Birmingham
B33 0LG
United Kingdom

Privacy email: [email protected]
Telephone: 0121 753 3330
VAT number: GB 646838985

The information we collect depends on how you interact with us. For example, it may include:

• Your name, job title and company name.
• Your billing, delivery, collection and business addresses.
• Your email address and telephone number.
• Your website account information and preferences.
• Products and services purchased or discussed.
• Quotation, order, invoice, payment, refund and transaction information.
• Delivery instructions, access details and contact information.
• Equipment models, serial numbers, service history and technical requirements.
• Messages sent by email, telephone, website forms or live chat.
• Reviews, feedback and survey responses.
• Marketing and cookie preferences.
• IP address, browser type, device type and operating system.
• Website activity, including pages viewed and basket activity.
• Security, fraud-prevention and technical information.

In addition, we may receive information about site contacts, employees, contractors or authorised representatives. This may happen when we arrange delivery, servicing, engineering or installation work.

We may collect personal information in several ways.

• When you contact us, create an account, place an order or request a quotation.
• When you complete a website form or use live chat.
• Automatically when you use our website, subject to your cookie choices.
• From your employer, colleague, contractor or authorised representative.
• From manufacturers, suppliers, couriers, finance providers and service partners.
• From publicly available business directories and company websites.
• From analytics, advertising and social-media platforms where legally permitted.

We may use personal information to:

• Respond to enquiries and provide product or service information.
• Prepare quotations, proposals and finance illustrations.
• Process, manage and fulfil orders.
• Take payment and issue invoices, credit notes and refunds.
• Arrange delivery, collection, installation, servicing and repairs.
• Manage warranties, returns, complaints and after-sales support.
• Create and administer website accounts.
• Maintain equipment and service histories.
• Send review invitations after a genuine purchase or service.
• Improve our website, products, services and customer experience.
• Measure website use and advertising performance.
• Prevent fraud, misuse and cyber-security incidents.
• Maintain accounting, tax and business records.
• Establish, exercise or defend legal claims.
• Comply with legal and regulatory obligations.
• Send relevant marketing communications where permitted.

Contract

We process information when it is needed to prepare a quotation, process an order or arrange delivery. We may also use it to provide services, repairs or warranty support.

Legal Obligation

We process information when the law requires it. For example, this may include taxation, accounting, product safety, fraud prevention or lawful requests from authorities.

Legitimate Interests

We may use information to support our legitimate business interests. These interests include operating the business, supporting customers, maintaining service records and preventing fraud.

In addition, we may use information to recover unpaid amounts and improve our website.

Consent

We rely on consent for non-essential cookies and certain marketing communications. However, you can withdraw consent at any time.

Vital Interests

In exceptional circumstances, we may process information to protect someone’s life or physical safety.

When you place an order or create an account, we use your information to process the purchase. We also use it to communicate with you and arrange delivery or collection.

Your account may store order history, delivery addresses and preferences. As a result, future transactions may be quicker and easier.

We may keep incomplete basket information for a limited time. This helps us operate the basket and investigate technical problems.

Where permitted, we may also remind you about an incomplete order.

Online payments may be processed through WooCommerce Payments, Stripe or another provider shown at checkout.

We do not normally receive or store your full card number or security code. Instead, we may receive limited transaction information.

This may include the payment status, payment method, transaction reference and the final digits of the card.

If you request finance, we may pass relevant information to an independent finance provider or broker. That provider will act as a separate data controller and issue its own privacy information.

To fulfil your order, we may share your name, address and contact details with delivery partners. These partners may include couriers, distributors, manufacturers or suppliers.

We may also share delivery instructions where necessary.

For servicing, installation and engineering work, we may share relevant site and equipment information. For example, this may be provided to engineers, approved contractors, manufacturers or technical-support providers.

In some cases, an order may be sent directly from a manufacturer, supplier or distribution centre.

After a purchase or service, we may invite you to leave a review. We may use Trustpilot or another review platform for this purpose.

To send and verify the invitation, we may share limited information. For example, this may include your name, email address, order reference and transaction date.

Trustpilot processes information under its own privacy policy. You do not have to leave a review.

You may also unsubscribe from future review invitations.

Our website may use Tidio or another live-chat service. It may also provide automated customer assistance.

When you use live chat, the service may process your name, email address and IP address. It may also process browser information, messages and pages viewed.

Automated responses are intended for general help. Therefore, important technical, safety, contractual or product information should be confirmed with our team.

We may contact you about relevant products, services, maintenance, replacement parts or business updates. However, we will only do this where you have consented or where the law permits it.

You may opt out at any time by:

• Selecting the unsubscribe link in a marketing email.
• Emailing [email protected].
• Calling 0121 753 3330.

Opting out of marketing will not stop essential communications. For example, we may still contact you about an order, quotation, payment, delivery, warranty or service.

Where necessary and lawful, we may share information with:

• Our employees, partners, engineers and approved contractors.
• Manufacturers, suppliers and distribution centres.
• Couriers, hauliers and delivery providers.
• Payment processors, banks and finance providers.
• Website hosting, IT support, cyber-security and cloud providers.
• Email, live-chat, analytics and customer-service providers.
• Trustpilot and other review platforms.
• Accountants, insurers, advisers and debt-recovery providers.
• Law-enforcement bodies, regulators and courts where required.
• A prospective purchaser or successor if the business is sold or reorganised.

Some service providers may process or store information outside the United Kingdom.

If information is transferred internationally, we take reasonable steps to protect it. In particular, we aim to ensure that a suitable legal safeguard is in place.

Safeguards may include adequacy regulations, approved contractual clauses or another lawful transfer mechanism.

We keep personal information only for as long as reasonably necessary. The retention period depends on why the information was collected.

We may also keep information to meet legal, tax, accounting, warranty and reporting duties.

• Orders and accounting records: normally six years after the relevant financial year.
• Customer and contract records: during the relationship and normally up to six years afterwards.
• Service and equipment records: for as long as reasonably required to support the equipment and service history.
• Quotations and enquiries: normally up to three years after the last meaningful contact.
• Marketing records: until you unsubscribe or the information is no longer required.
• Security logs: for a limited period suitable for investigating incidents.
• Cookie information: for the period shown in our cookie-management tool.

We use reasonable technical and organisational measures to protect personal information.

These measures are designed to reduce the risk of accidental loss, unauthorised access, alteration, disclosure or destruction.

• Secure website connections and access controls.
• Password protection and multi-factor authentication where available.
• Restricted administrator and employee access.
• Security monitoring, backups and software updates.
• Specialist payment-processing providers.
• Staff guidance and confidentiality requirements.

However, no internet transmission or storage system can be guaranteed to be completely secure.

Depending on the circumstances, you may have the right to:

• Be informed about how we use your information.
• Request access to information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interests or direct marketing.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.
• Challenge certain automated decisions where applicable.

These rights are not absolute. Therefore, legal exemptions may sometimes apply.

We may also need to verify your identity before responding.

To exercise your rights, email [email protected].

Please contact us first if you are concerned about how we handled your information. We will investigate the matter and try to resolve it.

You also have the right to complain to the Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk/make-a-complaint

Cookies are small text files stored on your device when you visit a website.

Similar technologies may include pixels, scripts, tags and local storage.

Cookies can help a website work correctly. For example, they can remember preferences and retain products in a basket.

In addition, cookies may help protect accounts, analyse usage and measure advertising performance.

Strictly Necessary Cookies

These cookies are required for essential website functions. For example, they support security, accounts, shopping baskets, checkout and privacy choices.

Preference and Functionality Cookies

These cookies remember your selections. They may also support features such as live chat or saved preferences.

Analytics Cookies

With your consent, analytics cookies help us understand how visitors use the website. For example, they may show pages viewed, time spent and technical errors.

Advertising and Marketing Cookies

With your consent, these cookies may measure advertising results and conversions. They may also help display more relevant advertising.

Third-Party Services

Services that may place or use cookies include:

• Google analytics, advertising or embedded services.
• WooCommerce and payment-processing services.
• Tidio live chat and automated support.
• Trustpilot review services and widgets.
• Social-media and embedded-content providers.
• Website security, performance and content-delivery services.

When you first visit the website, a cookie notice will appear. You can accept all cookies, reject non-essential cookies or manage individual preferences.

Strictly necessary cookies may be enabled automatically. This is because they are required for essential website functions.

Non-essential cookies will only be enabled where the required consent has been provided. These may include analytics, preference, advertising and marketing cookies.

You can change or withdraw cookie consent at any time. To do this, select the cookie settings button on our website.

You can also block or delete cookies through your browser.

However, blocking strictly necessary cookies may stop parts of the website from working correctly. For example, the basket, checkout or account area may be affected.

Our website may link to external websites. These may include manufacturer, supplier, finance or social-media websites.

We are not responsible for the privacy practices or content of external websites. Therefore, you should read the privacy policy of each external website you visit.

Our website and services are intended for adults and business customers.

We do not knowingly collect personal information from children through the website.

Please contact us if you believe a child has provided information without appropriate authority.

We may update this policy from time to time. For example, we may make changes because of new legal requirements, services or website features.

The latest version will be published on this page. In addition, the updated date will appear at the top.

Please contact us if you have a question, request or concern about personal information.

Compressed Air Systems UK
15 Fortnum Close
Kitts Green
Birmingham
B33 0LG

Email: [email protected]
Telephone: 0121 753 3330
Website: tanaircompressors.com