Privacy Policy

Compressed Air Systems UK is a UK partnership supplying compressed air equipment, spare parts, servicing, installation, maintenance, hire and associated services.

Tanair Compressors is a proprietary brand of Compressed Air Systems UK and is not a separate legal entity.

For the purposes of UK data protection law, Compressed Air Systems UK is the data controller responsible for the personal information described in this policy.

Trading address:
Compressed Air Systems UK
15 Fortnum Close
Kitts Green
Birmingham
B33 0LG
United Kingdom

Privacy email: [email protected]
Telephone: 0121 753 3330
VAT number: GB 646838985

The information we collect depends on how you interact with us and may include:

• Your name, job title and company name.
• Your billing, delivery, collection and business addresses.
• Your email address and telephone number.
• Your website account information and preferences.
• Products and services purchased or enquired about.
• Quotation, order, invoice, payment, refund and transaction information.
• Delivery instructions, site access details and contact information.
• Equipment models, serial numbers, service history and technical requirements.
• Messages sent by email, telephone, website forms or live chat.
• Reviews, feedback and survey responses.
• Marketing and cookie preferences.
• IP address, browser type, device type and operating system.
• Website activity, including pages viewed and shopping basket activity.
• Security, fraud-prevention and technical information.

When arranging engineering, servicing, installation or delivery work, we may also receive information about site contacts, employees, contractors or authorised representatives.

We may collect personal information:

• When you contact us, create an account, place an order or request a quotation.
• When you complete a website form or use our live-chat service.
• Automatically when you use our website, subject to your cookie choices.
• From your employer, colleague, contractor or authorised representative.
• From manufacturers, suppliers, couriers, finance providers and service partners.
• From publicly available business directories and company websites.
• From analytics, advertising and social-media platforms where legally permitted.

We may use personal information to:

• Respond to enquiries and provide product or service information.
• Prepare quotations, proposals and finance illustrations.
• Process, manage and fulfil orders.
• Take payment and issue invoices, credit notes and refunds.
• Arrange delivery, collection, installation, servicing and repairs.
• Manage warranties, returns, complaints and after-sales support.
• Create and administer website accounts.
• Maintain equipment and service histories.
• Send review invitations following a genuine purchase or service.
• Improve our website, products, services and customer experience.
• Measure website usage and advertising performance.
• Prevent fraud, misuse and cyber-security incidents.
• Maintain accounting, tax and business records.
• Establish, exercise or defend legal claims.
• Comply with legal and regulatory obligations.
• Send relevant marketing communications where permitted.

Contract

We process information where necessary to prepare quotations, process orders, arrange delivery and provide services or warranty support.

Legal Obligation

We process information where required for taxation, accounting, product safety, fraud prevention and lawful requests from authorities.

Legitimate Interests

We may use information where necessary for legitimate business interests, including operating our business, supporting customers, maintaining service records, preventing fraud, recovering outstanding payments and improving our website.

Consent

We rely on consent for activities such as non-essential cookies and certain marketing communications. Consent may be withdrawn at any time.

Vital Interests

In exceptional circumstances, we may process information where necessary to protect someone’s life or physical safety.

When you place an order or create an account, we use your information to process the purchase, communicate with you, arrange delivery or collection and provide customer support.

Your account may retain order history, delivery addresses and preferences to make future transactions easier.

We may retain incomplete basket information temporarily to operate the shopping basket, investigate technical problems and, where permitted, remind you about an incomplete order.

Online payments may be processed through WooCommerce Payments, Stripe or another payment provider displayed during checkout.

We do not normally receive or store your full payment-card number or card security code. We may receive limited transaction details such as payment status, method, reference and the final digits of a card.

Where finance is requested, relevant information may be passed to an independent finance provider or broker. That provider will act as a separate data controller and provide its own privacy information.

We may share your name, address, telephone number, email address and delivery instructions with couriers, distributors, manufacturers or suppliers where necessary to fulfil your order.

For servicing, installation and engineering work, relevant site-contact and equipment information may be shared with our engineers, approved contractors, manufacturers and technical-support providers.

Some orders may be dispatched directly from a manufacturer, supplier or distribution centre.

Following a purchase or service, we may invite you to leave a review through Trustpilot or another review platform.

We may share limited information such as your name, email address, order reference and transaction date so the invitation can be delivered and verified as relating to a genuine experience.

Trustpilot processes information under its own privacy policy. You are not required to leave a review and may unsubscribe from review invitations.

Our website may use Tidio or another live-chat and automated customer-support service.

When you use the chat service, information such as your name, email address, IP address, browser information, messages and pages viewed may be processed.

Automated responses are provided for general assistance. Important technical, safety, contractual or product information should be confirmed directly with our team.

We may contact you about relevant products, services, maintenance, replacement parts, offers or business updates where you have consented or where otherwise permitted by law.

You may opt out at any time by:

• Selecting the unsubscribe link in a marketing email.
• Emailing [email protected].
• Calling 0121 753 3330.

Opting out of marketing will not prevent essential communications about orders, quotations, payments, deliveries, warranties or services.

Where necessary and lawful, information may be shared with:

• Our employees, partners, engineers and approved contractors.
• Manufacturers, suppliers and distribution centres.
• Couriers, hauliers and delivery providers.
• Payment processors, banks and finance providers.
• Website hosting, IT support, cyber-security and cloud providers.
• Email, live-chat, analytics and customer-service providers.
• Trustpilot and other review platforms.
• Accountants, insurers, professional advisers and debt-recovery providers.
• Law-enforcement bodies, regulators and courts where legally required.
• A prospective purchaser or successor if our business is sold or reorganised.

Some service providers may process or store information outside the United Kingdom.

Where information is transferred internationally, we take reasonable steps to ensure an appropriate legal safeguard is in place.

Safeguards may include adequacy regulations, approved contractual clauses or another lawful transfer mechanism.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, tax, accounting, warranty and reporting requirements.

• Orders and accounting records: normally six years after the relevant financial year.
• Customer and contract records: during the relationship and normally up to six years afterwards.
• Service and equipment records: for as long as reasonably required to support the equipment and service history.
• Quotations and enquiries: normally up to three years after the last meaningful contact.
• Marketing records: until you unsubscribe or the information is no longer required.
• Security logs: for a limited period appropriate to investigating security incidents.
• Cookie information: for the period shown in our cookie-management tool.

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

• Secure website connections and access controls.
• Password protection and multi-factor authentication where available.
• Restricted administrator and employee access.
• Security monitoring, backups and software updates.
• Specialist payment-processing providers.
• Staff guidance and confidentiality requirements.

No internet transmission or electronic-storage system can be guaranteed to be completely secure.

Depending on the circumstances, you may have the right to:

• Be informed about how we use your information.
• Request access to information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interests or direct marketing.
• Request data portability where applicable.
• Withdraw consent at any time where processing relies on consent.
• Challenge certain automated decisions where applicable.

These rights are not absolute and may be subject to legal exemptions. We may need to verify your identity before responding.

To exercise your rights, email [email protected].

Please contact us first if you have concerns about how we have handled your personal information. We will investigate and try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk/make-a-complaint

Cookies are small text files stored on your device when you visit a website.

Similar technologies may include pixels, scripts, tags and local storage.

Cookies can help a website function correctly, remember preferences, retain products in a shopping basket, protect accounts, analyse usage and measure advertising performance.

Strictly Necessary Cookies

These are required for essential functions including website security, account access, shopping baskets, checkout and remembering privacy choices.

Preference and Functionality Cookies

These remember selections and may enable enhanced features such as live chat or saved preferences.

Analytics Cookies

With your consent, analytics cookies help us understand how visitors use our website, including pages viewed, time spent and technical errors.

Advertising and Marketing Cookies

With your consent, these cookies may measure advertising performance, conversions and help display more relevant advertising.

Third-Party Services

Services that may place or use cookies include:

• Google analytics, advertising or embedded services.
• WooCommerce and payment-processing services.
• Tidio live chat and automated support.
• Trustpilot review services and widgets.
• Social-media and embedded-content providers.
• Website security, performance and content-delivery services.

When you first visit our website, a cookie consent notice allows you to accept all cookies, reject non-essential cookies or manage your individual preferences.

Strictly necessary cookies may be enabled automatically because they are required for essential website functions.

Non-essential cookies, including analytics, preference, advertising and marketing cookies, will only be enabled where you have provided the required consent.

You can change or withdraw your cookie consent at any time by selecting the cookie settings button displayed on our website.

You can also block or delete cookies through your browser settings.

Blocking strictly necessary cookies may prevent the shopping basket, checkout, account area or other parts of the website from working correctly.

Our website may link to websites operated by manufacturers, suppliers, finance providers, social-media platforms or other organisations.

We are not responsible for the privacy practices or content of external websites. You should review the privacy policy of each external website you visit.

Our website and services are intended for business customers and adults.

We do not knowingly collect personal information from children through our website. Please contact us if you believe a child has provided information without appropriate authority.

We may update this policy to reflect changes to our business, website, service providers or legal requirements.

The latest version will be published on this page with the updated date displayed at the top.

For questions, requests or concerns about how we use personal information, please contact:

Compressed Air Systems UK
15 Fortnum Close
Kitts Green
Birmingham
B33 0LG

Email: [email protected]
Telephone: 0121 753 3330
Website: tanaircompressors.com